” Customer Journey Mapping is a way to record, plot and analyze the interactions – or “touchpoints”- that a customer has with your organization” (“Customer journey mapping”, n.d.). Customer journey mapping takes into consideration the interaction form the first point of meeting to the end where you follow-up. This allows one to find issues that might’ve been missed. This tool also allows to better the experience the customer and can be used for any service. It focuses on interactions customers have with vendors or suppliers (“Customer journey mapping”, n.d.). Here I’ve inserted a personal example of my customer journey mapping at a restaurant.

 

 

 

Customer journey mapping: Seeing your business through your customers’ eyes. (n.d.). Management Training and Leadership Training – Online. https://www.mindtools.com/pages/article/newSTR_85.htm